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Newbie
Posts: 5
Registered: ‎05-30-2008

Driver device software was not successfully installed.

Aside from crushing brand new Express with a cinder block, what should be my next step.

 

Device is not charging, using Vista machine.

 

Bought on EBay. Did I get screwed?

 

Thanks in advance.

Highlighted
SanDisk Professor
Posts: 766
Registered: ‎12-27-2007

Re: Driver device software was not successfully installed.

 

Try replacing the firmware following the instructions in this thread. Before you try reflashing the firmware, charge the battery for 2 or 3 hours. 

 

http://forums.sandisk.com/sansa/board/message?board.id=express&thread.id=1143

 

If you try this a few times and on different computers and it doesn't work, then you may have a defective player.

 

 

 

 

 

 

Highlighted
Newbie
Posts: 5
Registered: ‎05-30-2008

Re: Driver device software was not successfully installed.

I've charged it for over 3 hours, , replaced the firmware, and yes done it on 2 computers.

 

What is the procedure for replacing a defective player?

Highlighted
SanDisk Professor
Posts: 766
Registered: ‎12-27-2007

Re: Driver device software was not successfully installed.


@laldog wrote:

 

What is the procedure for replacing a defective player?


 

Call Sandisk.

 

Or if you have had your player for a only ashort while, return it to the palce of purchase.