07-23-2011 12:35 PM
I bought a sansa fuze+ and it wont turn on. I plugged it in to 3 different computers, and none of them will charge it. I tried holding the power button for 30secs and that didn't work. The device says that its connected, but the icon on the computer says that power is at 0% and its been plugged on for several hours. I can get music on the device, but it wont turn on so I can play it and the power is so low that the firmware wont update. Please, if anyone can help, I would be grateful
07-24-2011 11:06 AM - edited 07-24-2011 11:08 AM
Sounds like your player may have hung up- try holding the power button depressed for 30 seconds, then release. See if it will then start normally.
If you are trying to connect to a PC, perhaps MSC mode will be your option. If the device is trying to establish communications, it will not charge properly.
Here's the process to force MSC mode on your player:
07-25-2011 07:40 PM
Just purchased a Sansa Fuse+ 16G, When I plug into the USB screen indicates connected. It will be OK for 1 minute or so, then the screen goes dark and I loose the USB port (Fuse icone gone from media player). If I pull the cable & wait 20 sec or so, then reconect, the Fuse+ comes back to life. I have bone the firmware upgrade but it did not fix the problem. Some one on another page said to try holding the Volume down, it did not work. I am trying to set the SLEEP & powersaver to 120 minutes. It lasted 3 minutes then went down.
Anyone have any ideas?
11-22-2011 07:32 AM
Solved, there was a cable problem, maybe bad quality. The cable is able to charge the fuze when it is partially charged but not when the battery is completely discharged, I changed the cable with another of good quality and the fuze+ are charging whitout shutting down.
11-22-2011 05:28 PM
I'm having a similar problem. My Fuze+ has been charging for the better part of 6 hours now, but the only screen it displays says "Connected" and every time I take it off the cord the screen goes completely blank. The battery icon appears to indicate a full charge, but like I said I can't take the player off the cord.
I've updated the firmware and tried pressing the on-off switch for everything from .5 seconds to upwards of 2 minutes. I've also tried the volume button trick someone mentioned earlier, but so far I haven't had any luck. What other options do I have?
11-23-2011 01:14 PM - edited 11-24-2011 10:55 AM
If there is a problem with your battery, the Fuze+ will discontinue charging, as in the case of a failed battery.
Symptoms of this condition are a "Critically Low" message when plugging in to a Windows 7 PC (device stage view), and you will see a full green battery indicator on the Fuze+ when plugged in, with a lightning bolt icon at the center of the battery icon. Confirmation of a failed battery will be if the Fuze+ immediately goes blank upon disconnect, and will not power up.
In this case, I'm afraid it's a bad battery (the charge indicator does not "roll" while plugged in). Contact SanDisk Support at 1-866-SANDISK for warranty assistance.
11-29-2011 08:03 AM
[quote]Symptoms of this condition are a "Critically Low" message when plugging in to a Windows 7 PC (device stage view), and you will see a full green battery indicator on the Fuze+ when plugged in, with a lightning bolt icon at the center of the battery icon. Confirmation of a failed battery will be if the Fuze+ immediately goes blank upon disconnect, and will not power up.[/quote]
Are you saying that if when connected the battery indicator is green and a lightnign bolt shows, that it means the battery is bad?
I assumed that meant the battery was fully charged, as that is the only indicator I have had from new. When plugged into the computer the green scrolling on the battery indicator has taken place for hours, followed eventually by the lightning bolt.
Hopefully I can get a replacement if the battery is defective, I haven't used it that much (maybe 25 times) since I bought it in July.