Charging problems

I’m having a similar problem. My Fuze+ has been charging for the better part of 6 hours now, but the only screen it displays says “Connected” and every time I take it off the cord the screen goes completely blank. The battery icon appears to indicate a full charge, but like I said I can’t take the player off the cord.

I’ve updated the firmware and tried pressing the on-off switch for everything from .5 seconds to upwards of 2 minutes. I’ve also tried the volume button trick someone mentioned earlier, but so far I haven’t had any luck. What other options do I have?