12-22-2011 01:58 AM
I am new to this forum, so forgive me if this issue has been addressed before. I have a Sansa c240 mp3 player that is loaded to capacity with mp3s. The mp3s play just fine, but I want to delete a few of them. The problem is that I cannot see any of the files when I hook it up to my Win 7 64-bit PC. I can see all of the folders on the device, but the folders appear empty! I have tried to go into the device Settings, as some have suggested, to change the "USB mode." But there is no such option in the Settings for this device. How can I fix this issue?
Thanks for any and all replies!
12-22-2011 07:53 AM
If you have a v2 model, you can use the following instructions to 'force' MSC mode.
To force the c200v2 in to MSC mode:
12-22-2011 02:47 PM
Thank you for your response! I did as you suggested, but I still cannot see any of the mp3s on the device. The problem is not assignment of a drive letter, etc. The drive is clearly listed in Explorer, and I can see all of the folders on the device. The problem is that the folders all appear to be empty--I cannot see any of the mp3s event hough the drive is loaded to near capacity.
Any other suggestions would be appreciatged!
12-22-2011 03:17 PM
The reason I suggested forcing MSC mode is that files loaded in one mode cannot be seen while connected in the other mode (MTP). I thought this would make them visible to you.
However, there's somethiing else that may be at play here. The older Sansa machines had their Music folder (and files) 'hidden', so you have to change the setting in Windows to "show hidden files and folders". Maybe this is preventing you from seeing your files?
12-22-2011 03:21 PM
Yeah, I thought of that too. When I check the Properties of the Music folder on the device, <Read Only> is checked, <Hidden> is NOT checked. I try to un-check <Read Only> but it stays checked no matter what...
12-22-2011 03:26 PM
So you're saying you can see the Music folder on the player, but when you double-click to open it, there's nothing inside? Yet you do have music on the player?
That's extremely weird. The music files aren't in another folder by any chance, are they?
12-25-2011 02:55 AM
OK, I plugged the Sansa c250 into a cheesy work computer running Windows XP and Voila! I can see all of my mp3s on the device just fine in Explorer. But when I plug the device into the USB2 port of my Windows 7 Home Premium 64-bit cutting edge laptop, I STILL CAN'T SEE ANY OF THE MP3s! What the heck is going on here and how do I fix it? I need to be able to edit these files on my laptop...