07-03-2011 08:49 PM
I recently bought one from BestBuy, and when I connect the USB/charger, it recognizes the connection. But the computer says 0 charge, and it will not turn on, even while remaining connected.
Is it FUBAR?
07-04-2011 08:37 AM
Thanks, I'll try that. The computer I'm using is a net book with a very aggressive power management protocol, so it hibernates at the least sign of inactivity. I wonder if that interferes with the charging cycle?
Also, if the unit won't power up, can I still update the firmware?
07-05-2011 11:33 AM
Well, I reset the power protocol on my netbook, and left it on for 6-8 hours, but no luck at all. The battery indicator glows green and does not blink (a sign that the battery is fully charged, right?), but the dialog box on the computer says 0% charge, and the unit is dead as a door nail.
Again, is there any way to update firmware if the unit is not capable of running on its own?
07-05-2011 11:39 AM
Makes me wonder if SanDisk will step up and make things right for all us unhappy owners. If I can't get this unit working, and get no satisfaction, I'm not going to be enthusiastic about buying SanDisk products in the future. I had some problems with a Canon digital cam a few years back, and Canon did a massive recall/refurbish program. Cost them a pretty penny, but I've bought 4-5 Canon cameras thereafter.
07-05-2011 11:49 AM
I had a problem for about a week where mine never seemed to charge even when plugged in.
I "reset it" even though I never quite understood the process. I think I held the volume down button while holding the power button for several seconds...perhaps 30? Someone chime in if I'm talking nonsense.
Anyway, following my advice won't hurt the player, so try that.