This happened to me with an authentic registered product purchased from WalMart. Here’s what I had to do:
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Go to Sandisk website and download the current application file. (You already did that if you’re asking this question.)
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Go to the download folder on my computer.
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Move the downloaded file from the download folder to the sandisk product folder.
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Open the application from the Sandisk product folder.
It worked perfectly once I put it in there and opened from the flash drive folder.
