I also tried plugging in my Western Digital external hard drive, which is known to be working (i use it daily) to the USB 3.0 ports (as I always do) and it doesn’t work either. USB 2.0 is fine.
!!! Something is wrong with your USB 3 port. How your FIT could cause that I have no idea. If you look at the contacts on the FIT do any appear to be bent? Same check with the pc’s port, any bent? USB 3 devices use a different contact configuration than USB 2 devices so that can explain why things work in USB 2 ports and not USB 3 ones but not how the FIT could damage a USB 3 port.
When you find out what happened please update us.
i would expect a proactive solution from sandisk to the affected users
How do you expect SanDisk to know you bought a device? How do you expect SanDisk to know your name, your address, your email address? How do you expect SanDisk to know you are having a problem with the device? How do you know you don’t have a conterfeit device?
us to do all the work!
All the work? Completing the RMA form and mailing the device is a lot of work for you?
You are obviously having a problem, I don’t disagree. The device should not be overheating. But the solution is to r e t u r n it. It is what you would do if you bought a bad pc, tv, phone, car, coat, etc.
http://kb.sandisk.com/app/answers/detail/a_id/5232/~/return-material-authorization-(rma)-process
