02-16-2015 06:07 AM
I honestly think these 2 "Gurus" dont get it. Its happening to loads of people, yet they are still quite happy to blame anything but the actual thumb drives. How about instead of the condescending text, you actually try and find out why these thumb drives are not fit for purpose. A bucket is fine but not when its got holes in it! Theres a little analogy for you Tapeworm. I bought mine in a shop in the UK (Glasgow). I was assured it would be compatible with my car stereo. Its not even compatible with my PC (or any other device).
02-16-2015 07:21 AM
i had contact with Sandisk Netherlands today. They confirmed that there is a problem with the firmware. My USB stick will be replaced. So i suggest you to take contact with your sandisk office and ask for a new one.
02-16-2015 07:43 AM - edited 02-16-2015 07:48 AM
The contacts on a USB 3 device are different than the contacts on a USB 2 device. It is possible I suppose that one of the contact points, on the USB drive and on the USB port could need a brief cleaning. Oxidation, smoke, dust could cause a problem.
I assume the other thumb drive that works is not USB 3.0?
Immediately after you copy the files from your pc to the thumb drive, and before you remove the thumb drive, do the files on the thumb drive play ok?
Looks like we cross posted. hram found the solution. Thanks for the update hram.
"i had contact with Sandisk Netherlands today. They confirmed that there is a problem with the firmware. My USB stick will be replaced. "
Important files = Backed up files
02-16-2015 04:28 PM
From Sandisk Customer Service:
Jennifer G.: We have verified a couple problems with using SDCZ43, SDCZ93 and some builds or SDCZ48 when used with car stereos. Some car stereos may not recognize the card or will playback songs at a higher tempo. We expect a fix for this issues to be put into production shortly. There will be no field firmware update available for this.
Me: When do you expect for it to be available?
Jennifer G.: Yes there will be a notification to you through email and then we will replace your defective product.
Me: Sounds good. Thank you.
Hopefully, that will happen. Looks like more than the Ultra Fit are affected.
02-24-2015 05:32 PM
I have a SDCZ43 32gb bought in January and it presents the same problem. Btw, it really pisses me off reading the support blaming the problem on everything but the drive when its obvious there problem is the drive itself. So here we go: Tested on both USB 3.0 and 2 ports in 3 different computers with songs ripped straight from a CD and they all played perfectly, but when tested on both my car and home stereo the music keeps skipping. Oh wait, I teste not one, not two but four different USB 3.0 flash drives and my old trusted Cruzer Fit 2.0 on the same stereos, with the same songs and they all worked perfectly. Tried ereasing the songs and copying them again from a different computer with the same result. Tried copying my MP3 folder, which my cruzer fit plays every single day on my car stereo, and guess the result: music skipping.
02-25-2015 06:51 AM
How did you contact the company lcsolvr? Phone, email, their website? Their usual response is to send a replacement.
Important files = Backed up files
03-01-2015 09:15 AM
gamo62 … thanks for your feedback … hope the resolution works out for you (and others).
after obtaining the replacement, compare the numbers on back of the drive, gamo62 … and list both (old and new) in this thread … so we other customers have some manner of reference.