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Newbie
Posts: 4
Registered: ‎02-15-2015

Re: USB Flash Drive 3.0 Plays music fast forward in my car radio.

I honestly think these 2 "Gurus" dont get it.   Its happening to loads of people, yet they are still quite happy to blame anything but the actual thumb drives. How about instead of the condescending text, you actually try and find out why these thumb drives are not fit for purpose.  A bucket is fine but not when its got holes in it!  Theres a little analogy for you Tapeworm.   I bought mine in a shop in the UK (Glasgow).  I was assured it would be compatible with my car stereo.  Its not even compatible with my PC (or any other device).    

 

 

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Newbie
Posts: 2
Registered: ‎02-15-2015

Re: USB Flash Drive 3.0 Plays music fast forward in my car radio.

i had contact with Sandisk Netherlands today. They confirmed that there is a problem with the firmware. My USB stick will be replaced. So i suggest you to take contact with your sandisk office and ask for a new one.

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SanDisk Guru
Posts: 2,860
Registered: ‎07-23-2010

Re: USB Flash Drive 3.0 Plays music fast forward in my car radio.

[ Edited ]

The contacts on a USB 3 device are different than the contacts on a USB 2 device.  It is possible I suppose that one of the contact points, on the USB drive and on the USB port could need a brief cleaning.  Oxidation, smoke, dust could cause a problem.

 

I assume the other thumb drive that works is not USB 3.0?

 

Immediately after you copy the files from your pc to the thumb drive, and before you remove the thumb drive, do the files on the thumb drive play ok?

 

 

 

 

 

 

Looks like we cross posted.  hram found the solution.  Thanks for the update hram.

 

"i had contact with Sandisk Netherlands today. They confirmed that there is a problem with the firmware. My USB stick will be replaced. "

Ed
Important files = Backed up files
Highlighted
Newbie
Posts: 4
Registered: ‎02-14-2015

Re: USB Flash Drive 3.0 Plays music fast forward in my car radio.

Oke really crappy im buying a different one... goodbeye Sandisk....
Highlighted
Newbie
Posts: 5
Registered: ‎11-05-2007

Re: USB Flash Drive 3.0 Plays music fast forward in my car radio.

From Sandisk Customer Service:

 

Jennifer G.: We have verified a couple problems with using SDCZ43, SDCZ93 and some builds or SDCZ48 when used with car stereos. Some car stereos may not recognize the card or will playback songs at a higher tempo. We expect a fix for this issues to be put into production shortly. There will be no field firmware update available for this.

 

Me: When do you expect for it to be available?
Jennifer G.: We expect to have stock in 2 weeks that will work with your car stereo. At this time we can offer to notify you when stock is available for exchange or you can return the drive to the place of purchase.
 Me: How do I know if I am getting the newer version, or the same defective version?

Jennifer G.: Yes there will be a notification to you through email and then we will replace your defective product.

 Me: Sounds good.  Thank you.

 

Hopefully, that will happen. Looks like more than the Ultra Fit are affected.

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Newbie
Posts: 1
Registered: ‎02-24-2015

Re: USB Flash Drive 3.0 Plays music fast forward in my car radio.

I have a SDCZ43 32gb bought in January and it presents the same problem. Btw, it really pisses me off reading the support blaming the problem on everything but the drive when its obvious there problem is the drive itself. So here we go: Tested on both USB 3.0 and 2 ports in 3 different computers with songs ripped straight from a CD and they all played perfectly, but when tested on both my car and home stereo the music keeps skipping. Oh wait, I teste not one, not two but four different USB 3.0 flash drives and my old trusted Cruzer Fit 2.0 on the same stereos, with the same songs and they all worked perfectly. Tried ereasing the songs and copying them again from a different computer with the same result. Tried copying my MP3 folder, which my cruzer fit plays every single day on my car stereo, and guess the result: music skipping. 

Problems happen, but it is sad to see a company as big as Sandisk handle things like they don't have a single ounce of blame instead of trying to help the consumers. Congrats on being the first company on my black list. Great products, horrible support.


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SanDisk Guru
Posts: 2,860
Registered: ‎07-23-2010

Re: USB Flash Drive 3.0 Plays music fast forward in my car radio.

How did you contact the company lcsolvr?  Phone, email, their website?  Their usual response is to send a replacement.

Ed
Important files = Backed up files
Highlighted
Newbie
Posts: 5
Registered: ‎02-15-2015

Re: USB Flash Drive 3.0 Plays music fast forward in my car radio.

gamo62 … thanks  for  your  feedback … hope  the  resolution  works  out  for  you (and others).

 

after  obtaining  the  replacement,  compare  the  numbers  on  back  of  the  drive,  gamo62 … and  list  both (old and new)  in  this  thread … so  we  other  customers  have  some  manner  of  reference.

Highlighted
Newbie
Posts: 5
Registered: ‎11-05-2007

Re: USB Flash Drive 3.0 Plays music fast forward in my car radio.

Will do.