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Newbie
Posts: 1
Registered: ‎07-05-2019

Transferring files: Camera into Vault

Cannot transfer files (.jpg, mp3 or mp4) directly into the Flash Drive's Vault from an external device (camera or phone).

Tried using menu, cut/paste, drag/drop -- nothing worked.

From the Vault, I am able to see the Camera on an older SD Flash Drive (but still can't pull in a file), but cannot see the Camera from the Vault on our brand new SD Flash Drive.  

I CAN transfer files onto the flash drive (non-Vault section) and from there, move them into the Vault.

I CAN transfer files directly into the Vault from a desktop computer.

 

Not the end of the world to have to make an extra move, but want to know if there is something amiss or is this just Rule of Vault?

SanDisk Guru
Posts: 2,785
Registered: ‎07-23-2010

Re: Transferring files: Camera into Vault

Secure Access may not have the support for the drive format the camera uses.

Ed
Important files = Backed up files