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Newbie
Posts: 2
Registered: ‎04-18-2020

SecureAccess 3.02 Crashes After Splash Screen

I have a  mid-2015 Macbook Pro, running OS 10.13.6 (High Sierra) and just purchased a 16 GB Cruzer Glide flash drive, downloaded the latest version of SecureAccess 3.02, and successfully installed it on the flash drive.

However, when I attempt to open the app for the first time, it keeps quitting right after the splash screen. I deleted the app and re-downloaded and re-installed, but the same thing contiues to happen. I tried repairing the Mac's hard drive using fsck -fy, but that didn't solve the problem, either.

I hope someone can help me with this.

SecureAccess Splash Screen.png
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SanDisk Guru
Posts: 2,880
Registered: ‎07-23-2010

Re: SecureAccess 3.02 Crashes After Splash Screen

Did you download the Mac version of SecureAccess?

Ed
Important files = Backed up files
Highlighted
Newbie
Posts: 2
Registered: ‎04-18-2020

Re: SecureAccess 3.02 Crashes After Splash Screen

Yep. Downloaded the latest version from the site (twice!) Installed successfully on the flash drive and even launched—but then immediately crashed.
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SanDisk Guru
Posts: 2,880
Registered: ‎07-23-2010

Re: SecureAccess 3.02 Crashes After Splash Screen

This is what you downloaded:  https://downloads.sandisk.com/downloads/SanDiskSecureAccessV3_mac.pkg

 

from here: https://kb.sandisk.com/app/answers/detail/a_id/2399/~/sandisk-secureaccess-3.02-support-information-...

 

and not: https://downloads.sandisk.com/downloads/SanDiskSecureAccessV3_win.exe ?

 

If so, I don't know what to tell you.  I'm not a Mac user.

Ed
Important files = Backed up files
Highlighted
Newbie
Posts: 9
Registered: ‎03-07-2020

Re: SecureAccess 3.02 Crashes After Splash Screen

[ Edited ]

Thanks! I installed the main program onto my laptop and made a container in my external hard drive, I'm about to mount the container to a file letter in the main program on my laptop, does this mean I will only be able to open the container on my laptop?

http://raboninco.com/MU3D