Reply
dog
Newbie
Posts: 3
Registered: ‎12-26-2018

Secure Vault shows zero files

hi,

 

Bought a 64gb Cruzer Flash Drive.

Added 30gb of files through secure access.

The next day inserted drive to computer (windows 10) and opened Secure Access and no files are showing.

I've attached a screenshot...

it shows a size of 0 for the drive.

Looking on the drive itself in windows explorer i can see that all the files are there, but encrypted.

 

how can decrypt and recover these files?

 

thanks

 

sandisk1.png
Highlighted
SanDisk Guru
Posts: 2,662
Registered: ‎07-23-2010

Re: Secure Vault shows zero files

You decrypt the files via SecureAccess.  There is no other way.

 

With SecureAccess closed try running a CHKDSK command on the drive to see if that helps. 

 

Ed
Important files = Backed up files
dog
Newbie
Posts: 3
Registered: ‎12-26-2018

Re: Secure Vault shows zero files

Tried running checkdisk and it showed no errors...

 

So what else can i do?

 

30gb of important work files were copied to a brand new flash drive...

they are encrypted by SecureAccess.

i can see the files on the drive.

running SecureAccess  v3 shows 0 files.

 

what is the solution here?

 

can i copy the files to my PC and decrypt them there?

 

 

SanDisk Guru
Posts: 2,662
Registered: ‎07-23-2010

Re: Secure Vault shows zero files

Sorry dog, the only way to decrypt SecureAccess files is with SecureAccess and on the flash drive.

 

It looks like you will have to recopy the files from their backups.

Ed
Important files = Backed up files
dog
Newbie
Posts: 3
Registered: ‎12-26-2018

Re: Secure Vault shows zero files

Unfortunatly these were important work files which are no longer available...

 

the integrity of the files was checked after copying and everything was present and accessible.

 

the next day the secure access vault suddenly showed empty.

 

It would seem then that SanDisk flash drives should not be trusted with valuable data.

 

SanDisk Guru
Posts: 2,662
Registered: ‎07-23-2010

Re: Secure Vault shows zero files

The flash drives are fine, SecureAccess on the other hand...

Ed
Important files = Backed up files