09-18-2019 09:34 PM
I had a previous one that worked fine until it died.
My new stick won’t work with the program. Everything else is fine format insert ping etc.
When I run ChipGenius it reposts a very long sn 010103EE8751C2ABD0F35B8C300DEBBA0F35502DADEB4BDDEFD3861D3409DDF9C36900000000000000000000782BAA0D00935A00815581076AA607F9 instead of the correct number on the case.
it was purchased from a reputable supplier.
Any ideas? Thanks
09-23-2019 04:30 PM
09-26-2019 02:28 PM
Unfortunatly Sandisk support cant see the issue.
I asned them how should I check the sn they declined.
Verry disapointed in the support they offered.
We appreciate your continued response. I understand that you are receiving a different serial number of the device while checking on the properties of drive. However, Please allow me to inform you that the serial number mentioned in device properties is a hardware serial number or service tag of the hardware which is unique by nature.
And the serial number mentioned on the back of the drive can be common by batch manufactured. The drive's serial number is use to authenticate the drive.
Also, as you are getting a whole different serial number in ChipGenius software, I will recommend you to get in touch with the ChipGenius support team so that they can assist you better in this case.
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09-29-2019 03:06 PM
I agree with their ChipGenius suggestion.
I also don't see the words "Serial Number" in the image, rather it shows Device Instant Path.
Important files = Backed up files