Posts: 1
Registered: ‎01-07-2020

Sandisk ultra secureaccess problem

Hi everyone!


i have a macbook pro that i just update with mac os catalina and since then i can't have access to my files on my sandisk ultra usb flash drive... it won't open the secureaccess v1 on catalina. 


i tried open it ona pc and don't work to because the secure access instaled on the usb drive is a mac software.


how can i recover my files??


Thank you

SanDisk Guru
Posts: 2,837
Registered: ‎07-23-2010

Re: Sandisk ultra secureaccess problem

[ Edited ]

Not a Mac person so can't give specific help. 


But I suggest:


1. you find a Mac with an old Catalina on it; library, coffee shop, university, and backup each of your files in SecureAccess.

2. download the current SecureAccess Mac file, copy it to your flash drive, and install it while on a Mac.


Hopefully #2 doesn't loose your files but if it does you will have backups.  If it doesn't cause you to loose your SecureAccess files, you can rest knowing you have backups.

Important files = Backed up files