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Newbie
Posts: 1
Registered: ‎01-07-2020

Sandisk ultra secureaccess problem

Hi everyone!

 

i have a macbook pro that i just update with mac os catalina and since then i can't have access to my files on my sandisk ultra usb flash drive... it won't open the secureaccess v1 on catalina. 

 

i tried open it ona pc and don't work to because the secure access instaled on the usb drive is a mac software.

 

how can i recover my files??

 

Thank you

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SanDisk Guru
Posts: 2,837
Registered: ‎07-23-2010

Re: Sandisk ultra secureaccess problem

[ Edited ]

Not a Mac person so can't give specific help. 

 

But I suggest:

 

1. you find a Mac with an old Catalina on it; library, coffee shop, university, and backup each of your files in SecureAccess.

2. download the current SecureAccess Mac file, copy it to your flash drive, and install it while on a Mac.

 

Hopefully #2 doesn't loose your files but if it does you will have backups.  If it doesn't cause you to loose your SecureAccess files, you can rest knowing you have backups.

Ed
Important files = Backed up files