04-29-2020 03:23 AM
I received my Sandisk Ultra Dual USB 3.0 64G a few days ago. However I am unable to access it on Windows 10. I received the following two prompts when I tried to access the USB:
1. Microsoft Windows
I am not sure what is the problem but what is the default file format is on this USB disk? FAT32, NTFS or extFAT?
If it is extFAT, will Windows 10, MacOS and Android be able to access this file format by default i.e. no need to install file format drivers?
And, is there any software tools I can use to repair this USB flash disk?
Appreciate if anyone here able to assist.
04-29-2020 06:59 AM
New drives over 32GB are formated as exFAT, a Windows standard for at least a decade. Vista, 7, 8, 10. As to the Mac and Android OSs I don't know. Older OSs may not.
You have 2 choices imho, return the drive to the seller, or return it to SanDisk, for a replacement.
Important files = Backed up files