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Newbie
Posts: 2
Registered: ‎10-20-2018

SanDiskSecureAccessV3_mac quit unexpectedly (refuses to start)

[ Edited ]

The instructions for "DownloadSanDiskSecureAccess_Mac say, "minimum system requirements are:  Mac OSX V 10.6+."

 

My MAC is running MacOS 10.6.8, so it should work. 

 

But when I install SanDiskSecureAccessV3_mac on my SanDisk Ultra USB 3.0 256GB flash drive (per instructions) and then launch the program from the flash drive, I always get this Mac Problem Report:

 

"SanDiskSecureAccessV3_mac quit unexpectedly."  The following info is provided in the report:

 

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0xfffffffffffffff8
Crashed Thread: Unknown

Backtrace not available

Unknown thread crashed with X86 Thread State (64-bit):
rax: 0x0000000000000055 rbx: 0x0000000000000000 rcx: 0x0000000000000000 rdx: 0x0000000000000000
rdi: 0x0000000000000000 rsi: 0x0000000000000000 rbp: 0x0000000000000000 rsp: 0x0000000000000000
r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x0000000000000000
r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
rip: 0x00007fff5fc01028 rfl: 0x0000000000010203 cr2: 0xfffffffffffffff8

 

Has anyone else had this problem? 

 

 

Highlighted
Newbie
Posts: 2
Registered: ‎10-20-2018

Re: SanDiskSecureAccessV3_mac quit unexpectedly (refuses to start): UPDATE

I think that the fault was because despite the published web page instructions claiming that SanDisk SecureAccessV3_Mac was compatible with OSX 10.6.8, SanDisk subsequently released SecureAccessV3.1_Mac which is No Longer compatible with OSX 10.6.8.

 

Instead of clarifying this in their web page instructions, and/or providing a user choice to download either version, they just redirected the download page's download button to download V3.1_Mac, taking away the ability to download V3_Mac. 

 

I emailed SanDisk Tech Support, asking where/how I could download version 3.0.

 

Several weeks passed without any esponse.