01-01-2019 08:56 AM
Hi all. I had a Cruzer Ultra Dual Drive 3.0 128GB Black which quit on me recently.
I was copying files from my W10 laptop when the file explorer window closed/ crashed and the connection disappeared. Now neither my laptop nor my Android phone or tablet can recognize the drive. It looks like the content is fried - I did manage to pull a page of random characters instead of a file list before it went completely offline.
I got a return auth, but the information I was storing there is private - I don't want to send the drive back with possibly recoverable data on it. Any suggestions for a way to get a replacement without handing over my data? I just got a reminder that "You have 20 days to return the defective product before your Return Authorization expires. After that date you will need to submit a new request for return."
But there's nowhere I can see to explain my problem apart from here....
If there's any way to reliably blank the drive, I'd be happy with that!