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Newbie
Posts: 2
Registered: ‎01-01-2019

SanDisk Ultra USB 3.0

Hi all. I had a Cruzer Ultra Dual Drive 3.0 128GB Black which quit on me recently.

 

I was copying files from my W10 laptop when the file explorer window closed/ crashed and the connection disappeared.  Now neither my laptop nor my Android phone or tablet can recognize the drive.  It looks like the content is fried - I did manage to pull a page of random characters instead of a file list before it went completely offline. 

 

I got a return auth,  but the information I was storing there is private - I don't want to send the drive back with possibly recoverable data on it.  Any suggestions for a way to get a replacement without handing over my data?  I just got a reminder that "You have 20 days to return the defective product before your Return Authorization expires. After that date you will need to submit a new request for return."

 

But there's nowhere I can see to explain my problem apart from here....

 

If there's any way to reliably blank the drive,  I'd be happy with that!

 

C

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SanDisk Guru
Posts: 2,757
Registered: ‎07-23-2010

Re: SanDisk Ultra USB 3.0

What's been reported as acceptible in the past, that the RMA accepts, is a hammer. 

Ed
Important files = Backed up files
Newbie
Posts: 2
Registered: ‎01-01-2019

Re: SanDisk Ultra USB 3.0

[ Edited ]

LOL I guess that would do it...  Thanks!