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Newbie
Posts: 2
Registered: ‎11-25-2019

SanDisk Ultra USB 3.0 drive not working

I am unable to use my SanDisk Ultra USB 3.0. However, I see that the stick is being detected. 

 

Running '$ dmesg' on Ubuntu gives me the following:

[   43.000573] usb 3-1: new SuperSpeed Gen 1 USB device number 2 using xhci_hcd
[   43.021660] usb 3-1: New USB device found, idVendor=0781, idProduct=5581, bcdDevice= 1.00
[   43.021666] usb 3-1: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[   43.021669] usb 3-1: Product: Ultra
[   43.021672] usb 3-1: Manufacturer: SanDisk
[   43.052650] usb-storage 3-1:1.0: USB Mass Storage device detected
[   43.053263] scsi host4: usb-storage 3-1:1.0
[   43.053488] usbcore: registered new interface driver usb-storage
[   43.055657] usbcore: registered new interface driver uas
[   44.065269] scsi 4:0:0:0: Direct-Access     SanDisk  Ultra            1.00 PQ: 0 ANSI: 6
[   44.065706] sd 4:0:0:0: Attached scsi generic sg2 type 0
[   44.066857] sd 4:0:0:0: [sdb] 60063744 512-byte logical blocks: (30.8 GB/28.6 GiB)
[   44.067590] sd 4:0:0:0: [sdb] Write Protect is off
[   44.067594] sd 4:0:0:0: [sdb] Mode Sense: 43 00 00 00
[   44.067827] sd 4:0:0:0: [sdb] Write cache: disabled, read cache: enabled, doesn't support DPO or FUA
[   44.089252]  sdb: sdb1
[   44.091337] sd 4:0:0:0: [sdb] Attached SCSI removable disk


After a while, I see different messages in '$ dmesg'  (paste the content below):

[  700.523009] usb 3-1: Disable of device-initiated U1 failed.
[  705.642755] usb 3-1: Disable of device-initiated U2 failed.
[  711.018861] xhci_hcd 0000:00:14.0: Timeout while waiting for setup device command
[  716.398624] xhci_hcd 0000:00:14.0: Timeout while waiting for setup device command
[  716.606648] usb 3-1: device not accepting address 4, error -62
[  716.838205] usb 3-1: Device not responding to setup address.
[  717.046197] usb 3-1: Device not responding to setup address.
[  717.250715] usb 3-1: device not accepting address 4, error -71
[  717.481971] usb 3-1: Device not responding to setup address.
[  717.690305] usb 3-1: Device not responding to setup address.
[  717.894598] usb 3-1: device not accepting address 4, error -71
[  718.126034] usb 3-1: Device not responding to setup address.
[  718.333935] usb 3-1: Device not responding to setup address.
[  718.538589] usb 3-1: device not accepting address 4, error -71
[  718.594636] usb 3-1: USB disconnect, device number 4
[  718.925941] usb 3-1: Device not responding to setup address.
[  719.133963] usb 3-1: Device not responding to setup address.
[  719.338584] usb 3-1: device not accepting address 5, error -71
[  719.566195] usb 3-1: Device not responding to setup address.
[  719.773975] usb 3-1: Device not responding to setup address.
[  719.978591] usb 3-1: device not accepting address 6, error -71
[  720.006613] usb usb3-port1: attempt power cycle
[  720.946328] usb 3-1: Device not responding to setup address.
[  721.154309] usb 3-1: Device not responding to setup address.
[  721.358686] usb 3-1: device not accepting address 7, error -71
[  721.585957] usb 3-1: Device not responding to setup address.
[  721.797951] usb 3-1: Device not responding to setup address.
[  722.002663] usb 3-1: device not accepting address 8, error -71
[  722.030712] usb usb3-port1: unable to enumerate USB device

Any help in fixing the drive is highly appreciated.

Highlighted
SanDisk Guru
Posts: 2,810
Registered: ‎07-23-2010

Re: SanDisk Ultra USB 3.0 drive not working

Does it work in a different USB port?  Does it work with a different OS?  Does it work on a different pc? 

Ed
Important files = Backed up files
Newbie
Posts: 2
Registered: ‎11-25-2019

Re: SanDisk Ultra USB 3.0 drive not working

It doesn't work on any USB port. It also didn't work on Windows. Not even on a different PC. 

SanDisk Guru
Posts: 2,810
Registered: ‎07-23-2010

Re: SanDisk Ultra USB 3.0 drive not working

Doesn't sound good.  You need to return it for a free replacement.

 

https://kb.sandisk.com/app/answers/detail/a_id/5232/~/return-material-authorization-(rma)-process

Ed
Important files = Backed up files