SanDisk Secure Access V3 fails to start

Ed,

Sorry I had to take a business trip.

No, unfortunately I haven’t made much progress, at least none useful. Files still not accessible. Look at the attached picture. What I meant is the vault opens fine. That’s the file folder in third position from top or bottom. What contains the files though is the win application at the very bottom. That still doesn’t open. It doesn’t open since I removed the drive unsafely.

You indicated there is a way to change setting for USB drives and that is where I am struggling. If you could show me how to do that in windows 10 then maybe I can get some results and recover my files sandisk.jpg.