SanDisk Secure Access V3 fails to start

What about data already encrypted. All the solutions I read seem to suggest complete overwritting existing files. Can anyone tell me how I get my files back when suddenly SanDiskSecureAccessV3_win won’t open? Have I lost everything?

Benon1

“SanDiskSecureAccessV3_win won’t open? Have I lost everything?”

Yes.

Without knowing what error you’re getting it’s hard to know what the problem is. But you should try using the drive in a different USB port and in a different pc to see if you can get SecureAccess to run again. And try running chkdsk on the drive.

Tried different port and pc except I can’t run any scan on the drive. I guess the encryption won’t allow that. Even scanned entire pc with Recuva except sandisk wouldn’t let scan in. My guess is chkdsk probably won’t either. When I click on “SanDiskSecureAccessV3_win” program reports following 4 dll’s missing, LEAuT32.dll
SETUDAPI.dll, COYPT30.dll, WIN M.dl. I downloaded the executable again, renamed to R_SanDiskSecureAccessV3_win and copied it in the drive and I can open that one with no issues. With that in mind do you still think I have lost everything? It’s my second sandisk drive that comes out with such an issue. The first one suddenly stopped allowing any writte-in. At least it didn’t prohibit me from accessing my files. this second one never gave me the opportunity to even get to the backup point since I just got a new pc and was transfering things.

“My guess is chkdsk probably won’t either.”

A bad guess IMO especially since it takes only a minute to run and may fix the missing files problem.  The missing files to me implies you are not Safely Removing the drive when your done using it.  Check your Windows settings for the USB drive and be sure they are not set for Performance rather than Safety.   

Ed,

That is a smart enlightning guess. Indeed those issues I keep on having seem to all have began when I inadvertantly removed the USB drives without using the eject command in open devices. I didn’t imagine that can be such big a deal. I will look in the settings (at least for future use).

And before you give up on the flash drivers, open a Command Prompt and run chkdsk on them.  It will correct the errors in their File Allocation Tables.  Which may fix the access problems to you files.

https://pbs.twimg.com/media/CydWlQLUAAEKoQn.jpg:large

I haven’t been able to figure out how to configure the USB drive to Safety only (Can you please tell me how to in windows 10? I didn’t find the settings in device manager). In the mean time I was able to run chkdsk. Chkdsk was able to recover most of the lost files however still having my error. Maybe if I can change the settings as suggested then there would be a chance.

It is worth mentioning that since running chkdsk windows now recognizes the drive again when I connect to a com port but SanDiskSecureAccessV3_win still won’t open with the same missing 4 dll error.

…also the drive folder has SanDiskSecureAccess Vault and SanDiskSecureAccess Settings folder with config.dat and filesystem.dat in it. I was just wondering if the SanDiskSecureAccess Vault and/or the 2 files above can be used to recover missing dlls or maybe dare I dream, something else?.

The vault opens fine

“The vault opens fine”

Sounds like you’ve made progress benon1.  :smiley:

Worked for me, too!  Thanks!

Ed,

Sorry I had to take a business trip.

No, unfortunately I haven’t made much progress, at least none useful. Files still not accessible. Look at the attached picture. What I meant is the vault opens fine. That’s the file folder in third position from top or bottom. What contains the files though is the win application at the very bottom. That still doesn’t open. It doesn’t open since I removed the drive unsafely.

You indicated there is a way to change setting for USB drives and that is where I am struggling. If you could show me how to do that in windows 10 then maybe I can get some results and recover my files sandisk.jpg.

“” there is a way to change setting for USB drives and that is where I am struggling. If you could show me how to do that in windows 10"

plug in the USB drive
open Windows Explorer
RIGHT click on the USB drive
click Properties
click Hardware
click on the Name of the USB drive
click on Properties
click on Change Settings
click on Policies
ensure Removal Policy is set for Quick Removal

However, the file at the bottom of your picture is the SecureAccess executable.  That is what runs and accesses the files in the vault.

It was already in that position (default).

Yes, it is the default but some people, and things, change it.  At this point the only recommendation I have then is to use the Safely Remove option on the Taskbar when you have a flash drive plugged in and want to remove it.  It’s what I do regardless of the machine I am on, including my own.

Copy that.

I still wanted to ask if this was worth any new consideration.

I moved the old SanDiskSecureAccessV3_win that doesn’t open to my desktop and replaced it with a a new one that O downloaded. It open’s but I get a “wrong path” or “vault has been moved”. Does that shed any new lights? See screen shots vault0.jpg vault1.jpg

Before you copied the new download to the flash drive did you delete all the files & folders on the flash drive?  If not please try doing that  then copy the new download over and try executing it.

WTF is this?  

Brand new memory sticks arrived today.

Launched “SanDiskSecureAccessV3_win.exe”

Immediately went into message stating update available - bug fixed etc.

Downloaded update

Then displayed a message stating failed to remove SanDiskSecureAccessV3_win.exe

Here’s a suggestion chaps - if you’re going to ship something which can potentially shag one’s data - at least make sure it works properly before depolying.

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