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Newbie
Posts: 4
Registered: ‎02-07-2015

Rest PW

I have 32GB Cruzer Switch being used on an iMac. I have downloaded the necessary software for use on my  iMac but now get a window asking for my password which I cannot remember. There is no link to reset. Is it possible to reset and if so how?

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SanDisk Guru
Posts: 4,548
Registered: ‎07-18-2007

Re: Rest PW

There is a forgot password link. if you configured a hint it can help you remember the password but if you did not configure a hint or still cannot remember the password you will have to delete the vault and recreate it. 

 

as a side note the password software is not required. if you do not have a need for password protection just delete the app and use the flash drive as a normal drive. 

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Newbie
Posts: 4
Registered: ‎02-07-2015

Re: Rest PW

Yes, I just want to store misc files. Tell me which of the lines of possibilities show  will delete the app as you suggested.

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Newbie
Posts: 4
Registered: ‎02-07-2015

Re: Rest PW

FOLLOW UP

 

This is list in finder of files on the Cruzer. I have deleted the vault you suggested and rest the PW.

 

club_application
Library
RunClubSanDisk.exe
SanDiskSecureAccess
SanDiskSecureAccess Vault
SanDiskSecureAccessV2_mac.app

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SanDisk Guru
Posts: 4,548
Registered: ‎07-18-2007

Re: Rest PW

none of those are needed to sue the drive. you can delete them all if you don't need password protection. 

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Newbie
Posts: 4
Registered: ‎02-07-2015

Re: Rest PW

OK, got it. I'have deleted all the file so now will use as straight forward storage device. Is it necessary to format after all these files  are gone?

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SanDisk Guru
Posts: 16,317
Registered: ‎04-17-2008

Re: Rest PW


@RayJ wrote:

OK, got it. I'have deleted all the file so now will use as straight forward storage device. Is it necessary to format after all these files  are gone?


No.