09-01-2016 07:55 PM
I have a "SanDisk 32GB Ultra Dual USB OTG Flash Drive". It suddenly stopped working when my laptop wasn't responding due to some errors and I removed the flash drive without "safely removal". I don't need to keep what's inside it. I just don't want to throw it because I just purchased it weeks ago.
I can detect the drive on File Explorer and Device Manager BUT I can't open it nor right click on it or access its properties. Thus, I can't format it. If I try to right click on it, Windows hangs and stops responding. Once I remove the drive, everything starts working again.
I also tried repairing or formatting through cmd but it also didn't work. chkdsk, diskpart, and all others doesn't load or work.
I also tried opening disk management. It also doesn't load with the drive inserted.
I have a 64-bit Windows 10 HP Probook 4540s Laptop.
Please if you can suggest other solutions. I would really appreciate it.
09-01-2016 11:59 PM
in that case the drive seems to be defective and needs to be replaced
here you can find the link to request a replacement for it:
11-13-2017 06:53 AM
If your situation is the same you have two options:
Return it to where you bought it.
Return it to SanDisk using the link posted above your posting.
Important files = Backed up files