03-21-2014 01:55 PM
When I try to access my SanDisk Cruzer Glide 64GB i get the following error "can not load Vault from file /Volumes/UNTITLED/SanDiskSecureAccessVault/System Files/vault.idx" when I try to open the file from my desktop.
When I try to open my vault through the file right on the USB i get this error ""SanDiskSecureAccessV2_mac" is damaged and can't be opened. You should move it to trash"
Tech support is telling me that there is no other way to access my files. I am so pissed off. I bought this USB stick in December and now I can't access my files.
Is there anything I can do to access my files? Any encryption program that will open the vault?
I will never use the vault again, this so frustrating but I don't want to lose all my files.
03-22-2014 04:34 PM
Well, SecureAccess will only run from the USB drive. How/why it was on your harddrive is unknown but the error is understandable.
Why the vault on your USB drive is corrupt I would guess is due to your not removing the drive Safely and it's file allocation table is corrupt. Try running chkdsk or something similar to see if it will file the error.
Important files = Backed up files
03-23-2014 05:10 PM
I still get the same error. Is there an other way to fix a drive that was not safely removed?
I have tried repair disk from disk utility. I have tried moving the vault to my harddrive and formating the USB stick and putting the vault back.
Any other ideas?
03-23-2014 08:00 PM
Por favor, pruebe lo siguiente:
Saludos, Alfred. (Google Traduce).
11-29-2016 10:01 AM
I have the same problem. Been using a 32GB Extreme for a couple of years but needed the drive to backup my laptop so I copy/pasted everything to desktop while while waiting for my new Sandisk Extreme 64GB to arrive, to my horror, everything I have in the fault is now encrypted even though I migrate them over to the newly arrived drive. Only strange characters showing. I log in as usual, open the vault and tried opening the screwed-up file with pdf reader, word, excel, note, etc...nothing reads, just a whole bunch of characters.
03-25-2018 08:58 AM
I saw this solution on this forum and it worked for me.
"go to the SanDisk Secure access vault
> Go to system files
> Find the .idx.bak file and rename it is vault.idx
it worked for me...
make sure you copy that whole folder to secure your content before you play with this..."