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Newbie
Posts: 3
Registered: ‎01-27-2019

MemoryZone Manual backup very slow to start, or not starting

Hi everyone. I got the SD Ultra dual drive recently and downloaded the memoryzone app on my phone. When I first tried to backup, it was running but very slowly, and my battery would have died before the backup finished so I stopped the backup. Now I have my phone all charged up but the manual backup is stuck on "setting up backup..." with the spinning circle of death for the last 10-15 minutes.  No chage in the % done either. Anyone experience this??

thanks,

Christine

SanDisk Guru
Posts: 2,724
Registered: ‎07-23-2010

Re: MemoryZone Manual backup very slow to start, or not starting

Sounds like a memoryzone problem, have you written to them?

Ed
Important files = Backed up files
Newbie
Posts: 3
Registered: ‎01-27-2019

Re: MemoryZone Manual backup very slow to start, or not starting

No but I plan on it...having other issues now
Newbie
Posts: 3
Registered: ‎01-27-2019

Re: MemoryZone Manual backup very slow to start, or not starting

How is the best way to contact them?
SanDisk Guru
Posts: 2,724
Registered: ‎07-23-2010

Re: MemoryZone Manual backup very slow to start, or not starting

Start here: https://kb.sandisk.com/

Ed
Important files = Backed up files
Newbie
Posts: 4
Registered: ‎03-28-2019

Re: MemoryZone Manual backup very slow to start, or not starting

If that was the case, I would be told that a problem exists due to a drive being opened. close the drive and try again. It does just what I said and my disk files are healthy according to CHDSK command. I sure didn't secure my disk. Placed new disk in usb port copied all files from my documents. removed disk checked the results...everything was fine...it showed that I had 2 point something gigs on my disk. I found some pictures that I wanted to add to those 2. something gigs the same way I installed the documents initially. That's when I get the: This disk is write protected. I think I might purchase another one and immediately format it in the Ntfs format. I can find sandisks like mine with free shipping and only $14. That's something I can live with. I'll try my suggestion and let the forum know the results when I purchase another one.

SanDisk Guru
Posts: 2,724
Registered: ‎07-23-2010

Re: MemoryZone Manual backup very slow to start, or not starting