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Newbie
Posts: 3
Registered: ‎01-27-2019

MemoryZone Manual backup very slow to start, or not starting

Hi everyone. I got the SD Ultra dual drive recently and downloaded the memoryzone app on my phone. When I first tried to backup, it was running but very slowly, and my battery would have died before the backup finished so I stopped the backup. Now I have my phone all charged up but the manual backup is stuck on "setting up backup..." with the spinning circle of death for the last 10-15 minutes.  No chage in the % done either. Anyone experience this??

thanks,

Christine

SanDisk Guru
Posts: 2,673
Registered: ‎07-23-2010

Re: MemoryZone Manual backup very slow to start, or not starting

Sounds like a memoryzone problem, have you written to them?

Ed
Important files = Backed up files
Newbie
Posts: 3
Registered: ‎01-27-2019

Re: MemoryZone Manual backup very slow to start, or not starting

No but I plan on it...having other issues now
Newbie
Posts: 3
Registered: ‎01-27-2019

Re: MemoryZone Manual backup very slow to start, or not starting

How is the best way to contact them?
Highlighted
SanDisk Guru
Posts: 2,673
Registered: ‎07-23-2010

Re: MemoryZone Manual backup very slow to start, or not starting

Start here: https://kb.sandisk.com/

Ed
Important files = Backed up files