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Newbie
Posts: 2
Registered: ‎12-20-2014

Lost photos

I bought a sandisk cruzer force USB flash drive, I transferred some pictures to the vault, I closed that down and then transferred some photos again but did this through just opening up the file, whilst doing this I might of moved the vault file but did not delete it. I went to go back to the vault and it asked me to enter a new password as though I was opening it for the first time, which I did but now all the photos I placed in the vault have now gone.
I know the chances are slim but is there any way I can get those photos back that where in the vault?
Thanks in advance.
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SanDisk Professor
Posts: 478
Registered: ‎11-27-2013

Re: Lost photos

Smiley Happy   Hi Laura,

 

Dear member of SanDisk Community, welcome.


@Laura703 wrote:
I went to go back to the vault and it asked me to enter a new password as though I was opening it for the first time, which I did but now all the photos I placed in the vault have now gone.


Well, you will understand what happened, if you look at points 2.4) and 2.6) of this link

 

1-  See if you still have [ SanDiskSecureAccess Vault ] old, with a different name, in the Cruzer.

      If so, copy it to your PC, and then I tell you what we do.

 

2-  But, if you erased [ SanDiskSecureAccess Vault ] old, maybe you can recover with Recuva 1.51 (portable app, free),

      if the folder is not overwritten by putting more stuff in the Cruzer. Download on the PC, not in the Cruzer.
      If you can recover it, save it to your PC, and then I tell you what we do.

 

Luck, and then you tell us, what happened, please.

 

Regards, Alfred.                                (Google translated)

 

Highlighted
Newbie
Posts: 2
Registered: ‎12-20-2014

Re: Lost photos

I have not deleted the file it is still on the USB I just moved it to a different folder within the USB if that makes sense?
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SanDisk User
Posts: 66
Registered: ‎12-25-2014

Re: Lost photos

Hi Laura. I just would like to know if you were able to recover your photos? And how did you do it?