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Newbie
Posts: 2
Registered: ‎02-25-2013
Accepted Solution

Login Problem

"An error occured. Please make sure you have enough space on your

external device and you are not launching the application from a
zip file. "

 

Everytime i want to connect into my vault , this error appears
Please anyone help me

SanDisk Guru
Posts: 2,632
Registered: ‎07-23-2010

Re: Login Problem

[ Edited ]

Open Windows Explorer, open the flash drive's drive letter, delete all the files that you see.

 

That should take care of your forgotten password problem also.

 

http://forums.sandisk.com/t5/All-SanDisk-USB-Flash-Drives/Forgot-Password/td-p/293095

Ed
Important files = Backed up files
Newbie
Posts: 5
Registered: ‎10-05-2013

Re: Login Problem

http://forums.sandisk.com/t5/All-SanDisk-USB-Flash-Drives/Login-Problem/m-p/293103#M4709

Ed, this link does not seem to work.

I have lost my password, and need help.

Thanks,

Em

Newbie
Posts: 5
Registered: ‎10-05-2013

Re: Login Problem

Hi Ed,

I got your previous reply, ie to delete all filed on the drive through Windows Explorer.

Please advise whether it would let me set up a new password.

Many Thanks, Em

SanDisk Guru
Posts: 2,632
Registered: ‎07-23-2010

Re: Login Problem

Once the files are all deleted the password capability will be gone also.

Ed
Important files = Backed up files
Newbie
Posts: 5
Registered: ‎10-05-2013

Re: Login Problem

Ed, Many thanks for your prompt response. 

Is there any way the Password capability can be reinstated and register a fresh pw?

Appreciate your help, EM

SanDisk Guru
Posts: 2,632
Registered: ‎07-23-2010

Re: Login Problem

[ Edited ]

Yes, download and reinstall SanDisk's SecureAccess app.

 

And once a password is reestablished, WRITE IT DOWN!!  Store it in your wallet, purse, glove compartment, next to your pc, etc.

Ed
Important files = Backed up files
Newbie
Posts: 5
Registered: ‎10-05-2013

Re: Login Problem

I sure shall do so.

Thanks, Again.

Newbie
Posts: 1
Registered: ‎04-21-2016

Re: Login Problem

hey i have forgoton my password is thre anyway i can delet pass and keep ma data or anythig? please help

SanDisk User
Posts: 44
Registered: ‎03-16-2015

Re: Login Problem


shivpatel18 wrote:

hey i have forgoton my password is thre anyway i can delet pass and keep ma data or anythig? please help


Is the drive encrypted using AES-128? If yes, without your password, you will not be able to recover any data on the drive. If you cannot remember your password, you will have to start over (which means deleting all data on the drive.) It has to be this way because, any type of backdoor or insecure entry point means the bad guys can then exploit these vulnerabilities to damage or steal files.