I got a defective product. But the customer care executive saying they will not replace my device.

if you have one of the ultra line drives it is not really defective. They have buffers that will increase the write speed however if the file being transferred is larger than the buffer the speed will slow down once the buffer is exhausted. this is not a defect it is the design on the drive. 

If you are looking for a write performance drive i would suggest looking at the extreme line of drives.