Reply
Newbie
Posts: 1
Registered: ‎07-18-2012

HELP!!!!! how do i reomove 'write protected' message from my 16gb flash drive?

[ Edited ]

hi,i bought a 16gb sandisk flash drive from carphone warehouse some week ago.however after using it for some days ,i have been getting messages that the disk is write protected?

 please what does that mean and how do i remove the write protection?

secondly,how do i delete stuffe from the disk?

thank you

Newbie
Posts: 1
Registered: ‎07-18-2012

Re: HELP!!!!! how do i reomove 'write protected' message from my 16gb flash drive?

I too have the same problem. I recently purchased an 8Gb flash drive and it worked fine for few days. But now it says write protected. Could some one help what can be done as i am not able to delete any files or format the drive.

SanDisk Guru
Posts: 16,305
Registered: ‎04-17-2008

Re: HELP!!!!! how do i reomove 'write protected' message from my 16gb flash drive?

Return the unit as defective, either to the dealer you bought it from or SanDisk directly for a warranty replacement.

SanDisk Guru
Posts: 2,799
Registered: ‎07-23-2010

Re: HELP!!!!! how do i reomove 'write protected' message from my 16gb flash drive?

I wonder how many of these write protected drives have been used in xBoxes and car sound systems and etc.  I also wonder how many have pirated games and/or music on them which is triggering the protection problem.

 

The problem exists but the cause is not even close to being identified.  Power surges?  Low power?  USB 1.1 ports?  USB 3.x ports? Antivirus apps? Antimalware apps? Corrupted Windows Updates?  etc. etc. etc.

 

And the people reporting the problem provide minimal technical information.

 

It is indeed a tough problem to identify.

Ed
Important files = Backed up files
Newbie
Posts: 2
Registered: ‎07-26-2012

Re: HELP!!!!! how do i reomove 'write protected' message from my 16gb flash drive?

Where do we send these malfunctioning drives back to SanDisk?

SanDisk Guru
Posts: 16,305
Registered: ‎04-17-2008

Re: HELP!!!!! how do i reomove 'write protected' message from my 16gb flash drive?

[ Edited ]

@TAHOESWIFT wrote:

Where do we send these malfunctioning drives back to SanDisk?



First, if new, you should return them to the dealer you bought it from. They'll take care of you and then settle up with SanDisk via their RTV (Return To Vendor) dept.

 

If you are past the dealer's return window, contact SanDisk about an RMA (Return Merchandise Authorization) first. They will then give you the address to send the defective product to.

 

Note that ti's quickest and easiest to call Sandisk, rather than e-mialing or even doing the Live Chat thing.

Newbie
Posts: 2
Registered: ‎07-26-2012

Re: HELP!!!!! how do i reomove 'write protected' message from my 16gb flash drive?

ok. But calling the company to do this took more than 30 minutes!  There was definitely a language barrier, which always aggravates me.  And then, after all that, he transferred me to a different employee who then hung up on me.  Next time I will just drive to the store and buy another product.  

Newbie
Posts: 1
Registered: ‎07-26-2012

Re: HELP!!!!! how do i reomove 'write protected' message from my 16gb flash drive?

Shouldn't be to tough to identify since it seems to be happening left and right. Mine just happened on XP with no pirated games or music on them. I did have it in a usb 1.1 port but the problem does not go away in 2.0 port.

 

David Hockenberger

Newbie
Posts: 12
Registered: ‎08-23-2012

Re: HELP!!!!! how do i reomove 'write protected' message from my 16gb flash drive?

This is a known hardware error and can't be fixed. Sandisk is aware of the issue, although there is no official recall for the product. This is an offical answer if you contact customer service:

 

"I understand that you are getting write protection error while accessing your Cruzer flash drive. The flash drive has detected a potential fault and has become write protected to prevent data loss. There is no method to fix this. You will need to backup your data and replace the flash drive.
Our team of developers is in combination with the OS developers looking into a solution to resolve this issue.
Please note that only a minor percentage of users are experiencing the write protection issue and these are the customers posting on the internet to find a solution."
 
SOLUTION 1: Return to where you bought and get a refund (as others usb drives might have the same issue)
SOLUTION 2: Contact Sandisk costumer service and get a refund, for the same reasons
Newbie
Posts: 1
Registered: ‎01-09-2013

Re: HELP!!!!! how do i reomove 'write protected' message from my 16gb flash drive?

Hello,

 

please ..... please help me how to remove write protection from my 16GB flash drive.