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Newbie
Posts: 1
Registered: ‎04-16-2020

Flash Drive not recognized on mac laptop

Hello, I bought a brand new SanDisk Cruzer (64GB) and my Mac laptop won't even recognize that the flash drive is inserted. When I try to download the required secure access I get an error saying "SanDisk SecureAcess v.30 can't be installed on this disk." What should I do so the flash drive gets recognized in my computer and so that I can install the SecureAccess?

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SanDisk Guru
Posts: 2,880
Registered: ‎07-23-2010

Re: Flash Drive not recognized on mac laptop

I'm not a Mac user so I can't help with steps to fix your problem.  But SecureAccess is on the flash drive when you buy it.  If it's not you might want to return it to the seller.

Ed
Important files = Backed up files
Highlighted
SanDisk Guru
Posts: 2,880
Registered: ‎07-23-2010

Re: Flash Drive not recognized on mac laptop

BTW Drives that size are made formated as exFAT.  Does a Mac support the exFAT format?

Ed
Important files = Backed up files