02-22-2018 08:45 PM
I have an Microsoft Excel file on my SanDisk USB stick. This evening I clicked on the file and got the following error message:
"The file is already open or being used. The error is: Encrypted file doesn't exist."
All the other files on my USB Sandisk stick are fine. This is the only file I am unable to access. It is, the most important file!
Thanks for any guidance.
02-22-2018 08:58 PM
What did you use to click on the file? Excel? SecureAccess? Windows Explorer?
Does the file exist on the drive outside of the SecureAccess vault?
Important files = Backed up files