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Newbie
Posts: 1
Registered: ‎09-28-2014

Dual USB Drive not working with my Samsung Infuse 4G

Hi

 

I have got a Samsung galaxy Infuse 4G phone. The dual USB drive does not get recognised on the phone at all. Anything I can do to make it work?

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SanDisk Professor
Posts: 478
Registered: ‎11-27-2013

Re: Dual USB Drive not working with my Samsung Infuse 4G

Smiley Happy   Hi Bharadwaj,

 

Dear member of SanDisk Community, welcome.

 

Please, verify your mobile device is compatible with Dual USB Drive and you have properly connected the drive to your mobile device.

 

Compatibility List: http://kb.sandisk.com/app/detect/

 

SanDisk Ultra Dual USB Drive is designed to be compatible with USB-On-The-Go enabled Android devices.

 

Please, insure the dual drive is fully inserted into the microUSB port on your mobile device.

 

Some mobile devices may disable power to the SanDisk Dual USB drive when the device's battery reaches a critically low level.

This may cause the Dual USB Drive to no longer be recognized until the battery is charged and the device is power cycled.

 

Some mobile device protective cases interfere with the full and proper connection between SanDisk Ultra Dual USB Drive and the microUSB port of mobile devices. You may have to remove the protective case on your mobile device to obtain a full and proper connection.

 

- Accessing SanDisk Ultra Dual USB Drive on a Mobile Device:  http://kb.sandisk.com/app/answers/detail/a_id/8670

 

- Data 1: http://www.sandisk.com/products/usb/dualdrive/

- Data 2: http://kb.sandisk.com/app/answers/detail/a_id/8940/

 

Luck.

 

Regards, Alfred.                                                            (Google translated)

SanDisk User
Posts: 84
Registered: ‎09-15-2014

Re: Dual USB Drive not working with my Samsung Infuse 4G

Hi Bharadwaj, have you tried any of the steps? I was wondering which one worked for you?