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Newbie
Posts: 2
Registered: ‎03-08-2015

Cruzer Glide 8GB stopped working

My two week old Cruzer Glide 8GB flash drive has suddenly stopped working. It does not show under 'My Computer', nor is the little light on it flashing.

 

I have tried it on a different computer without success.

 

Does anyone have any ideas?

 

Can the information on the drive be recovered?

 

Thanks!

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SanDisk Guru
Posts: 2,842
Registered: ‎07-23-2010

Re: Cruzer Glide 8GB stopped working

[ Edited ]

Does anyone have any ideas?

 

It sounds like it's not getting power.

 

Can the information on the drive be recovered?

 

Not unless the power problem is resolved. Check the drive's contacts, make sure they aren't bent or oxidized.  Try different USB ports, USB 2.x vs USB 3.x.  Try more computers.  If the files are important find a local repair shop and see if they can check the contacts.  Formatting and recovery apps won't fix this problem. 

 

SanDisk will replace the drive but not the files.

 

http://kb.sandisk.com/app/answers/detail/a_id/5232/~/return-material-authorization-(rma)-process

 

 

Ed
Important files = Backed up files
Highlighted
Newbie
Posts: 2
Registered: ‎03-08-2015

Re: Cruzer Glide 8GB stopped working

Thanks for the advice!

Highlighted
Newbie
Posts: 2
Registered: ‎03-09-2015

Re: Cruzer Glide 8GB stopped working

Hi, Geraldo

 

Microsoft provide a "HotFix" Utility which helps to overcome this problem you can download this utility from microsoft offical web site. 

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SanDisk User
Posts: 66
Registered: ‎12-25-2014

Re: Cruzer Glide 8GB stopped working

Hi Geraldo, quick one here, were you able to fix this? Can you also please share?