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Newbie
Posts: 1
Registered: ‎05-18-2020

Cruzer Glide 16GB Update Now Not Able to Access SanDiskSecureAccessV2_win_exe

Hello,

 

When getting into my Cruzer Glide 16GB, a windown opened that requested an update. After the upate was complete, the SanDiskSecureAccessV2_win_exe is missing from my drive and I cannot open any files. The USB is still showing there are files on the drive but I just cannot access the vault with my password to open. Is there a way to undo the update without losing the files or is there way to get the files off and onto my laptop? Any help would be much apprecaited.

 

Thanks,

Amber

Flash_Drive.jpg
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SanDisk Guru
Posts: 2,880
Registered: ‎07-23-2010

Re: Cruzer Glide 16GB Update Now Not Able to Access SanDiskSecureAccessV2_win_exe

I do hope you have backups of your files.

 

You didn't mention whether you run Windows or a Mac system and since I know nothing of a Mac system my advice will be Windows orientated.

 

SAFELY Remove the USB drive.  That is a link on Windows systems on the lower right hand corner of the Task Bar.

 

Then reinsert the USB drive and from a Command Prompt window run a CHKDSK /F command on the drive.

 

If that doesn't resolve the missing exe file I don't know what to tell you.

 

Good luck Amber. 

Ed
Important files = Backed up files
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Newbie
Posts: 4
Registered: ‎05-26-2020

Re: Cruzer Glide 16GB Update Now Not Able to Access SanDiskSecureAccessV2_win_exe

download

ChipGenius_v4_19_1225

and send me

Controller Part-Number: