Posts: 1
Registered: ‎01-15-2020

Cannot open Vault on MAC PC

I have just purchased the V 3.0.2 and installed it on my windows PC with everything operating fine,no issues.


I then installed it on to my MAC PC and everything is OK,I enter password which is fine but then I get the Vault page but cannot access any files.I just get the following message "The Vault could not be loaded,it may be located on another computer or the original vault has been removed"


Really do not know where to go from here and would appreciate help please.


Many thanks.



SanDisk Guru
Posts: 2,885
Registered: ‎07-23-2010

Re: Cannot open Vault on MAC PC

You need to download and install the Mac version of SecureAccess.

Important files = Backed up files