11-09-2012 08:46 AM
I have been on to Sandisk support about this. They have no answer yet. I can't give them the information that they have asked for because I have been locked out of my account.
11-10-2012 09:15 AM
Hi I'm also having this problem and have to resort to using usb2 to read my cf cards. Is there a solution in sight or should I just get another non Sandisk reader?
11-13-2012 11:37 AM
This is what Sandisk technical support have told me today:
> There is indeed an issue with the compact flash slot on Windows 8 when being connected on a USB 3.0 port
> We are currently working on this to fix it.Until then we would suggest you to use the reader on a USB 2.0 port.
> I am really sorry for any inconvenience this may have caused you.
> I will update you as soon as we fix this issue.
12-05-2012 10:58 AM
I have learned, via the Microsoft Answers forum, that Sandisk have released a firmware upgrade for this: http://kb.sandisk.com/app/answers/detail/a_id/12483. It worked for me.
06-05-2015 03:02 AM
I have a SIIG USB 3.0 Multi Card Reader model ju-mr0712-s1 that had exactly the same problem. Apparrently the actual hardware is made by Realtek and rebranded as SIIG.
SIIG tech support was pathetic and said since it wasn't tested on a Surface 3 Pro, they couldn't help me.
Since most people aren't the first one to discover a computer problem, I started searching and found this thread. Since I had nothing to lose, I downloaded and tried to install the firmware update mentioned here.
It worked perfectly! Thanks SanDisk for fixing SIIG's problem!!!
07-25-2019 11:53 AM - edited 07-25-2019 12:13 PM
Here it is 2019 and I just ran into this old problem, connecting my ImageMate card reader to my new laptop's USB 3.0 port (Windows 10). The firmware update is still available and it worked fine. I had to run it twice though -- the first time the updater complained about a flash error. Now it reads the CF card like a champ. Thank you narrowgauge!