Reply
Newbie
Posts: 7
Registered: ‎10-28-2012

Re: CF slot not recognised in USB 3.0 card reader Windows 8

I have been on to Sandisk support about this. They have no answer yet. I can't give them the information that they have asked for because I have been locked out of my account.

Newbie
Posts: 1
Registered: ‎11-10-2012

Re: CF slot not recognised in USB 3.0 card reader Windows 8

Hi I'm also having this problem and have to resort to using usb2 to read my cf cards. Is there a solution in sight or should I just get another non Sandisk reader?
Newbie
Posts: 7
Registered: ‎10-28-2012

Re: CF slot not recognised in USB 3.0 card reader Windows 8

This is what Sandisk technical support have told me today:

> There is indeed an issue with the compact flash slot on Windows 8 when being connected on a USB 3.0 port
> We are currently working on this to fix it.Until then we would suggest you to use the reader on a USB 2.0 port.
 
> I am really sorry for any inconvenience this may have caused you.
 
> I will update you as soon as we fix this issue.
Newbie
Posts: 7
Registered: ‎10-28-2012

Re: CF slot not recognised in USB 3.0 card reader Windows 8

I have learned, via the Microsoft Answers forum, that Sandisk have released a firmware upgrade for this: http://kb.sandisk.com/app/answers/detail/a_id/12483. It worked for me.

Newbie
Posts: 1
Registered: ‎06-05-2015

Re: CF slot not recognised in USB 3.0 card reader Windows 8

FWIW

I have a SIIG USB 3.0 Multi Card Reader model ju-mr0712-s1 that had exactly the same problem. Apparrently the actual hardware is made by Realtek and rebranded as SIIG.

 

SIIG tech support was pathetic and said since it wasn't tested on a Surface 3 Pro, they couldn't help me.

 

Since most people aren't the first one to discover a computer problem, I started searching and found this thread. Since I had nothing to lose, I downloaded and tried to install the firmware update mentioned here.

 

It worked perfectly! Thanks SanDisk for fixing SIIG's problem!!!

Highlighted
Newbie
Posts: 1
Registered: ‎07-25-2019

Re: CF slot not recognised in USB 3.0 card reader Windows 8

[ Edited ]

Here it is 2019 and I just ran into this old problem, connecting my ImageMate card reader to my new laptop's USB 3.0 port (Windows 10).  The firmware update is still available and it worked fine.  I had to run it twice though -- the first time the updater complained about a flash error.  Now it reads the CF card like a champ.  Thank you narrowgauge!