08-25-2015 08:10 AM
Under current control set you should have a services folder. This is pretty standard however this is likely why the ExpressCache software is not seeing the ReadyCache SSD.
Can you confirm that this is a full Windows 10 clean install? Would you be willing to export HKEY_LOCAL_MACHINE\SYSTEM\? I can share it with our development team and see if we can find what the issue is with your system.
08-25-2015 11:29 AM
--This is a clean install. Harddrive formatted, partitions changed during the process. All files deleted.
--Rechecked registry. Now currentcontrolset has the keys that weren't there yesterday. So, under disk>enum its identical to controlset001.
--Tried to install EC again. Got the same error - drive not found.
--Sandisk is sloppy and unprofessional. I'm not comfortable sharing reg data.
08-25-2015 11:45 AM
1. Yesterday you posted wrong information about your registry.
2. Also, looking more closely at the registry key value that you sent, it shows:
“SCSI\Disk&Ven_SanDis_&…” instead of “SCSI\Disk&Ven_SanDisk…”
--> your drive is not found because you have the wrong registry value or the wrong device.
3. Giving more registry information will not help resolve your issue.
Windows does not register your device with the right registry information.
Are you using a genuine SanDisk drive?
08-25-2015 12:07 PM
Its the same drive. As real as it was before.
Good find. Checked again. The K in sandisk is missing in both currentcontrolset and controlset001.
Should I test adding the K back in?
08-25-2015 12:16 PM
Well, Windows is adding this key to the registry and I am not sure why it is wrong.
You can try to change the value manually and the installer may find your drive, but you may have additional issues if Windows continues to write the key with the wrong value.
Let me know how it worked.
08-25-2015 12:32 PM
EC now installed after putting the K back in.
Cache is filling up. I'll give it a day or two until I can figure out
if its actually working.
Any ideas why windows registry screwed up?
Any guesses if the fix will be reversed by windows?
(That's all it took to troubleshoot for now? No offense. But it could have been done earlier/quicker. This is the reason why sandisk and support gets labeled sloppy. No offense to you. Thanks for helping out. Thanks to others too. But sloppy, dude.)
08-25-2015 12:35 PM
Make sure the key looks like this:
And yes it should work if the key is not changed.
After installing and rebooting, take a look at the key again.
08-25-2015 03:56 PM - edited 08-26-2015 09:29 AM
Hello ExpressCache users,
Just wanted to provide an update on the WIndows 10 ExpressCache fix. The tool in still currently under qualification. We are expecting this tool to still be released by the end of the month. In the mean time if you would like to manually apply the fix I have created the post linked below. This post provide the steps you can take manually to restore the ExpressCache functionality.