I have received additional information regarding the ExpressCache Windows 10 issue. When updating from any version of Windows to Windows 10 some of the core components of ExpressCache are removed. This results in the uninstall issue customers are seeing. The ExpressCache uninstaller is failing to find components it expects to find resulting in a failure of the uninstall. Unfortunately this uninstall failure prevents a reinstall of the ExpressCache software. We are working with Condusiv to create a tool that will reinstall the components that were removed during the Windows 10 update process. We expect to have this tool available by the end of the month.
If you have not yet upgraded to Windows 10 you can uninstall ExpressCache then upgrade to Windows 10. Once you are running Windows 10 you can install and run ExpressCache normally. Additionally ExpressCache can be installed as expected on a fresh install of Windows 10 since the issue only occurs in the Windows 10 upgrade process.
We apologize for the inconvenience and again we expect to have a tool that will reinstall the missing components that were lost in the Windows 10 upgrade process by the end of the month.
Thank you for your patience and understanding in this matter.
Forum Admin
slotmonsta
