infinidim Nope. No service ticket with sandisk.
But I did a live chat and they keep saying the same thing.
I bet Condusiv will reply back to you with an usual “support is provided by sandisk and that they don’t handle sandisk customers.”
Its an embarrasing mess - same as it has been the multiples of times we had to push them around to get **bleep** done.
Unfortunately I am not active on twitter/facebook. Sandisk might be a bit more sensitive to real time poundings in social media.