Sandisk SSD Not Recognized

I have the answer:

I contacted support and was told that this is a known bug.  They sent me a link to the preceding version 2.3.2.0.  However, this to did not work.  It was Friday and support closed.  I found 2.3.2.1 and it to did not work.  I finally found version 1.4.4.4 which finally  did recognize my drive.