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Newbie
Posts: 1
Registered: ‎06-23-2019

2TB Extreme Portable not providing accurate storage readings

Just for a 2TB Extreme Portable USB-C device, reformatted for NTFS / 4096 file allocation size on my Windows PC.  Properties show a single partition with slightly more than 1.8TB of available space - no other files at this time.  Copied 1.1TB of data and when complete I'm seeing the drive as almost full with 18.6GB remaining - when I should have close to 700GB remaining.  Have included screenshot below to show the 1.1TB total (right side) and the 1.8TB of total free space, which is showing full even though only 1.1TB is on drive.  Is drive formatted properly?  4096 is a fairly common allocation size / none of my files is under 1MB (i.e.  I don't have tons of small files).  Most files are higher resolution photographs.

2019-06-23_8-09-19.jpg
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Newbie
Posts: 2
Registered: ‎07-10-2019

Re: 2TB Extreme Portable not providing accurate storage readings

[ Edited ]

You know, it's a well-known problem for many years. And what I think, the trusted company like sandisk should respect themselves and create some kind of explainer videos (or animation) where they will explain everything about these "little things". Cause these "little things" mean a lot for users, right? When our company has some communicative problems with our users, we always contact with DarVideo (these guys: https://darvideo.tv/), and ask them to create video for this or that specific field of business. It helps a lot, I have to say.

SanDisk User
Posts: 57
Registered: ‎04-24-2019

Re: 2TB Extreme Portable not providing accurate storage readings

And what I think, the trusted company like sandisk should respect themselves and create some kind of explainer videos (or animation) where they will explain everything about these "little things". Cause these "little things" mean a lot for users, right? When our company has some

SanDisk User
Posts: 57
Registered: ‎04-24-2019

Re: 2TB Extreme Portable not providing accurate storage readings

[ Edited ]

@BRITANY wrote:

And what I think, the trusted company like sandisk should r  audacity temp mail origin  espect themselves and create some kind of explainer videos (or animation) where they will explain everything about these "little things". Cause these "little things" mean a lot for users, right? When our company has some


? When our company has some

Newbie
Posts: 1
Registered: ‎10-20-2019

Re: 2TB Extreme Portable not providing accurate storage readings

[ Edited ]

I have the same problem. Just bought the 2TB SSD and uploaded 500GB of info. 

The SSD shows that I have used 1.2TB! More than double of what I used.

 

I use Mac and cannot format to NTFS. Need to keep the exfat.

I will return this product, if Sandisk cannot find a solution at the next days.