Wireless Pro - New PLEX Server version? Mine fails to update

WD External and Portable SSD My Passport Wireless SSD
1

Hi,

My Passport Wireless Pro shows on the admin console that there is a new version for Plex Server, namely 1.8.1.4139-c789b3fbb. (no new version is presented as available on the Plex admin site)
I currently have version 1.7.5.4035-313f93718. When I try to update it through the admin console of WD, it fails with this error:
Plex installation was not successful. (370021).

I don’t find anything here in the forum nor on Plex site, about this error. So don’t know what it is. Could it be that the download failed? How can I force it to download again? I am suspecting that it is using a cache as when I try to run the update, it immediately fails, while the first time it took a while to download.

Also, the new version doesn’t appear on plex site as a download for Wireless Pro, but only for other WD devices. Is this new version not supported on the wireless pro? Does it require manual installation?

Thanks,
JB

2

The MPWP links directly to the Plex server for the latest update. I suggest you post the issue to the Plex forum for feedback on new builds, changes and issues.

I just did a quick check on my unit which didn’t have Plex installed and I was able to install the 1.8.1 build without problem but it’s not updating from the 1.7.5 build you have. I recommend to check your MPWP’s HDD file system is still good via scandisk and the Wi-Fi connection to your router is good on the downloads just in case.

3

Hello, as promised I am returning with feedback for my issue.
Using my home wifi network, which is very reliable one, I updated without issues.