Win 10 - Unrecognized error after transferring files out of WD portable drive

WD External and Portable SSD Portable SSD
1

Hi, I have recently bought a laptop and it comes with win 10. Plugging my WD My Passport into any of the 3.0 usb port, it works fine - files can be opened and new files can be transferred into the drive. However, if I were to transfer files out of the drive, the drive will cut off its connection with the usb port and win 10 will show an error of it being unrecognized.

I also tried plugging it to a win 7 desktop, everything works fine, perfect.

I have tried setting some of the recommended settings for power mgmt through a google search but to no avail.

Is there a solution? Thank you.

2

I’d recommend re-installing USB 3.0 drivers in your Windows 10 system. Communication is being interrupted at a system-level with your unit. Alternatively, you can force legacy USB 2.0 mode by replacing the USB 3.0 cable with a Micro USB 2.0 cable (Which fits into the flat half of the USB 3.0 port).

3

Hi Trancer,

How do I go about reinstalling the usb drivers of my system?

I only did it specifically for the external hard drive in device manager since it became unrecognized after stopping abruptly.

Regards,
Linus Ang

4

Make sure you have all your latest Windows updates and all your latest laptop device driver updates. You may have to do it a couple of time to get them all, but there may be an issue with the Window’s 10 USB driver that has now been fixed, but not yet updated.

5

I tried another My Passport from my friend and it worked fine. So does the problem lies with my drive?