We are distrusting the support process because there seem to be a significant disparaty between what we are told and how things get solved. On top of that we are repeatedly seeing lousy actions taken by sandisk - its become an expected trend. Everyday you have new people signing up just to push the issue forward hoping to see a solution. That’s why we criticize the process.
You don’t seem to appreciate sandisk support being criticized. Since when criticism is a problem. Why would it be a problem. Its the customer’s voice that get things moving forward. We have seen that before here. This is what happens with lack of quality supervision. You have lost sight of the context, buddy.
Its for your own good. The criticism is for your own good. Its like medication to build better sense so that in the future we customers can sit back chill out and watch these issues get solved in a reasonable manner without us having to get involved.
Until then, we’ll do this everyday.
More people will join in and do this.