Will not turn on unless connected to USB cable M240

MP3 players All other MP3 players
1

SANSA M240 1G

When plugged into USB screen shows USB CONNECTED MSC

When I unplug it it says REBUILDING THE LIBRARY

Then NO FILES

Then it SHUTS OFF and not will turn back on, but when connected to the USB it shows CONNECTED

The unit shows up on COMPUTER as F:\SANSA  M240

When I run the UPDATER I get the option to download  FIRMWARE VER. 2.2.5

FURTHER SANSA INSTRUCTIONS tell me I need FIRMWARE 4X.XXX

But the Sansa Software only gives me the option for the 2.2.5 version

I have reformatted

Done all the reset stuff

Still won’t turn on

Any help is greatly appreciated

2

Maybe your battery (or connection) is shot? Have you tried resetting the player as detailed in this Help article?

There were 4 different hardware versions of this player, hence the need for 4 different firmware versions. If yoiu have the 2.2.5 version you have the latest for your individual player. You cannot ‘upgrade’ to the 4.1.08 version.

3

I did indeed try all the help articles. It seems the 4.x version is for an older player such as mine and the newer version 2.2 will not work. Thanks

4

No, I don’t think you understand. It is as I stated before; different hardware versions = different firmware versions. The Updater can tell which hardware version you have connected and will only allow you to download the appropriate firmware. Therefore, if it has ‘recommened’ the 2.2.5 firmware for you player, that is the right one. Yours cannot be one that needs the 4.x version.

5

Oh. I see what you are saying – Have done that still get same results reset unit and all new battery. Thanks