The firmware upgrade usualy relates to the OS/service that runs the hardware device. However, why is it that Sansa decided to associate a media or software converter with the firmware updater?
I’ve never seen so much related issue with one device. I ran into the same issue with my fuze, decided to research it and voila…literally thousands of threads on this issue alone. Hint Sansa? Maybe there’s something wrong with the way you’re deploying your documentations and application? Perhaps it’s confusing, inconsistent, or out-to-date? Or is it that thousands of people who bought your product is just dumb?
If all I need is the stupid media converter, why not provide a simple way to get it? If I want a firmware update, then so be it, give me the link to download the update and be done with it. Why the so many run-arounds?
So far, I’ve seen people strugle to get their media converter to work by going through the updater following documentations and instructions and nothing works. Then some say don’t do the updater, blah, blah blah.
I have an iPod and all it took was an hour of my time to setup iTune to sync with the device and soon after that I was viewing videos from Youtube!
This fuze device on the other hand is a curse for many of us who bought the product. If were not for my daughter who want to get one, I would not be wasting my time posting this message.
I am preaching to the choir and perhaps Sansa is deaf or has only a one-way ear but I created this message in addition to the already thousands of frustrated customers who can’t simply get this device to work properly the first time it’s plugged in…just to vent out.
I may never get this media crap converter to work…just my freakin luck. If I can return this piece-o-crap, I’d spend $60 more for the iPod nano and be done with it.