when i do the recovery it stops and says....................

when i do the recovery it stops and says…

sorry,your Pc must be connected to the internett in order to recover your device software.

please connect yuor pc to the internet and try again

I assume you are using the same PC to post on this forum as you are using to run recovery tool (?).

So that would indicate you have interenet access…

Are you trying this from home or work?

Can you tell me what WiFi router you haveand type internet connection? What ISP perhaps?