Whats wrong with my iXpand Flash Drive?

I just bought this iXpand yesterday, and until I havent finished sync my camera roll. I already update iXpand firmware to 4.4.8 cause my ios iphone is 9.

Everytime i try to sync camera roll, it changes to “preparing sync” then nothing change after that, even after hours.
It also take more than 5mins to sync 1 video file.

Its so hard for me to transfer photos or video to my iXpand.

Whats wrong? I have checked my privacy setting.

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