Western Digital Elements External Driv 1TB 2.0 USB - USB Input Broken

WD External and Portable SSD Portable SSD
1

Hi all,

My USB input broke, and I am trying to connect it to my computer to get the data off with a 2.5" SATA to 3.0 USB cord, but my computer is not reading the data from the drive. The driver and the hardware show up, but I cannot access any of the data. I have Windows 8 on my current computer, but I tried it with another computer that has Vista and it still won’t work.

Any suggestions would be much appreciated!

Thanks,

Andrew

2

Welcome to the Community.

Is the hard drive detected on Disk Management, or is it not detected at all? Some USB 3.0 adapters need additional power vs. USB 2.0.

http://wdc.custhelp.com/app/answers/detail/a_id/1284/

3

It is not detected at all on disk management but it is detected on device manager. I just can’t access anything.

4

If the hard drive is not on disk management then the storage volume that holds the data is not being recognized, just the USB connection itself. There could be a problem with the logic board.

5

So if there is a problem with the logic board, would I need to send it in somewhere to get the data extracted? Or is there a way I can access the data on my own?

Thanks for the help so far!