I contacted WD level 2 tech today. I had 2 computers that both stopped properly backing up NEW folders & files. Here is what we did, hope it works for you. It was a combination of many problems.
1. We uninstalled again WD Smartware from add & remove. Then went to WD web site and installed from web site. Then just after reinstall the program started to work. He then stopped it as it was trying to run, because it was not set up my way. After the program closed he right clicked open from the icon in the lower right on desktop. Then configured for my folders & files I wanted, then continuous backup, then I am not positive but a button said Start ???. We pushed that. All seemed great until we restarted both computers. New files did not backup.
After, we restated, We went into Services in Windows. There were 3 services that were NOT in Automatic setting. Each computer had different settings. I believe that over the years, possibly “Advanced System Care” or some other program CHANGED the services. So we set the 3 required services; Net.TCP Port Sharing, Network Connections & SSDP Discovery to AUTOMATIC. I looked up Windows Default Services and they say the following:
NetTCP Port Disabled by default
Network Connections Manual by default
SSDP Manual by defauly.
Most all mine were disabled. You decide.
Then we re started computers, and it is working correctly.
Hope that helps.
Some other notes he said.
1. Over the last several years I have gone into the My Book Live via smartware and deleted some old files & folders. HE SAID THAT IS A NO NO, I did not know that. He said a reinstall or update would be required to correct, deleting files. He said any time you delete ANY file or folder, WD Smartware will stop acting correctly until new install. Who knew.
2. Empty FOLDERs will not backup.
Hope that help.
